At Urban Cookies, we strive to deliver the highest quality artisanal cookies. Since our products are perishable baked goods, we do not accept returns or offer refunds once an order is dispatched.

However, if your order is received damaged, or if you receive the incorrect items, please contact our support team at hello@urbancookies.com within 12 hours of delivery with photos of the package. We will review your request and process a replacement or refund if applicable.